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FA ÀURELLE policies

Shipping Policy

At FA ÀURELLE, we believe your experience should be as refined as our products. From the moment you place your order to the moment your FA ÀURELLE Premium Hair Serum reaches you, we aim to provide a smooth and reliable experience.

Effective Date: 15 September 2026

1.1 Order Processing

  • Orders are generally processed within 1–2 business days after successful payment.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • Once your order has been dispatched, you will receive shipping confirmation and tracking details on your registered email address or mobile number.
  • In certain circumstances, order processing may take longer due to high order volumes, promotional periods, unforeseen operational issues, or force majeure events.

1.2 Shipping & Delivery

  • We currently ship orders across India.
  • Standard delivery generally takes approximately 3–7 business days after dispatch, depending on the delivery location.
  • Delivery timelines may vary for remote locations, areas affected by weather, transportation disruptions, public holidays, or other circumstances beyond our control.
  • Estimated delivery timelines are indicative and should not be considered guaranteed delivery dates.

1.3 Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
  • Any free-shipping offers will be subject to the terms specified at the time of the offer.

1.4 Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery details at checkout.

FA ÀURELLE will not be responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect, incomplete, or inaccurate address or contact information provided by the customer.

If an order is returned to us due to an incorrect address or failed delivery, please contact us at support@faaurelle.com.

1.5 Delayed or Lost Orders

If your order appears to be delayed, please contact us at support@faaurelle.com with your order number. We will coordinate with the relevant delivery partner to investigate the shipment.

1.6 Damaged Package at Delivery

If your package appears visibly damaged, opened, tampered with, or leaking at the time of delivery, please do not accept the package where possible and contact us immediately at support@faaurelle.com.

For damaged products received after delivery, please refer to our Return & Replacement Policy.