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FA ÀURELLE policies

Cancellation & Refund Policy

We understand that plans can change. Our cancellation policy is designed to provide a straightforward process while ensuring that orders already processed or dispatched are handled appropriately.

Effective Date: 15 September 2026

2.1 Order Cancellation

Customers may request cancellation of an order by contacting support@faaurelle.com as soon as possible after placing the order.

Cancellation requests will only be accepted if the order has not yet been processed for dispatch.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to receive the order and follow the applicable return/replacement process, if eligible.

2.2 Cancellation Before Dispatch

  • The order will be cancelled.
  • The eligible refund will be initiated to the original payment method.
  • The time taken for the refund to reflect in your account may depend on the payment gateway, bank, or financial institution.

2.3 Cancellation After Dispatch

Orders that have already been dispatched generally cannot be cancelled.

If you no longer wish to receive a dispatched order, please contact support@faaurelle.com. Any return or refund will be subject to our applicable Return & Replacement Policy.

2.4 Failed or Undelivered Orders

If an order cannot be delivered due to circumstances attributable to the customer, including an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to FA ÀURELLE.

Any refund, if applicable, will be processed after the returned shipment is received and reviewed, and applicable shipping or handling charges may be deducted where permitted.

2.5 Refund Processing

Approved refunds will generally be initiated within 5–7 business days after approval or receipt and inspection of the returned product, as applicable.

The actual time for the refund to appear in the customer's account may vary depending on the payment method and financial institution.

2.6 How to Request Cancellation or Refund

Please email support@faaurelle.com with:

  • Order number
  • Registered email/mobile number
  • Reason for cancellation/refund
  • Relevant photographs or videos, where applicable

Our customer support team will review the request and respond accordingly.