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Frequently askedquestions.
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Frequently asked
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Contact customer careWhat is FA ÀURELLE Hair Elixir Oil-in-Serum?
It is a lightweight finishing serum created to support softness, smoothness, frizz control, and a luminous finish without compromising natural movement.
How should I use the Hair Elixir?
Begin with a small amount and distribute it through the mid-lengths and ends. It can be used on damp hair before styling or on dry hair as a finishing touch.
Is it suitable for every hair type?
The formula is designed for a wide range of hair types and textures. Adjust the amount according to your hair length, density, and preferred finish.
Will the serum make my hair feel heavy?
It is designed for a refined, weightless feel. Start sparingly, especially on fine hair, and add more only where needed.
When will my order be dispatched?
Dispatch and delivery information will be shown during checkout and included in your order confirmation. Please review our Shipping Policy for the latest details.
Can I change or cancel an order?
Order changes depend on its processing status. Contact customer care as soon as possible and refer to our Cancellation & Refund Policy for the applicable terms.
What if my order arrives damaged?
Contact customer care with your order reference and clear photographs of the parcel and product. Our team will guide you according to the Return & Replacement Policy.
How can I contact FA ÀURELLE?
Use the contact form or email support@faaurelle.com. Include your order reference when your question relates to an existing purchase.